Luxurious Matte Collection

STORE & PRODUCT POLICIES

All Sales Final

Due to sanitation regulations, all lash supply purchases are final sale.

No returns.
No exchanges.
No refunds.

Product Responsibility

All Lashh Luxuryy products are professional-grade lash supplies intended for trained lash artists.

Lashh Luxuryy is not responsible for misuse of products.
Proper training is required before using adhesives or chemical products.

Adhesive Disclaimer

Adhesives must be:
Stored properly
Used in correct humidity and temperature
Shaken before use

Improper storage or usage voids any performance concerns.

Shipping & Processing

Orders are processed within 1–3 business days.

Lashh Luxuryy is not responsible for:
Carrier delays
Weather delays
Lost or stolen packages marked delivered
Incorrect shipping information entered by customer

Once shipped, responsibility transfers to the carrier.

Shipping Timeframes

Standard Shipping: 2–6 business days
Express Shipping: 1–3 business days

Shipping times exclude weekends and holidays.

Damaged Items

If your order arrives damaged, contact us within 48 hours of confirmed delivery.

Email: Lashh.luxuryy@gmail.com

Include:
Photo proof of damage
First and last name
Order number

Resolution may include replacement item, store credit, or refund if applicable.

Order Changes

Orders cannot be modified or canceled once placed.

Please review your cart carefully before checkout.

Wholesale Protection

Wholesale pricing is reserved for approved lash professionals only.

Reselling Lashh Luxuryy products under another brand name or altering packaging is strictly prohibited and may result in legal action.

Chargebacks & Fraud

Fraudulent chargebacks will be disputed with proof including:
Customer agreement to policies
Shipping confirmation
Delivery confirmation

Lashh Luxuryy reserves the right to pursue legal recovery for fraudulent disputes.