FAQs

How long does shipping take?
Orders are processed within 1–3 business days. Shipping typically takes 3–5 business days depending on your location.

Will I receive tracking information?
Yes. Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

Do you offer international shipping?
At this time, we only ship within the United States.

Can I change my shipping address after placing an order?
Please contact us immediately if you need to update your shipping address. Once your order has been shipped, we are unable to make any changes.

What if my package is lost or delayed?
We recommend contacting the shipping carrier first for the most accurate updates. If you still need assistance, feel free to reach out to our support team and we’ll do our best to help.

Do you offer free shipping?
Free shipping may be available during special promotions or on qualifying orders.

Are all sales final?
Yes. Due to the nature of our products, all sales are final. We do not offer returns or exchanges.

What if I receive a damaged or incorrect item?
If there is an issue with your order, please contact us within 48 hours of delivery. Be sure to include your order number and clear photos so we can review and resolve the issue.

How long does lash glue last after opening?
We recommend replacing your lash adhesive every 4–6 weeks after opening for optimal performance.

How should I store lash adhesive?
Lash adhesive should be stored in a cool, dry place away from direct sunlight and humidity to maintain its quality.

What are the ideal conditions for lash glue?
For best results, use lash adhesive in an environment between 68–75°F (20–24°C) with 40–60% humidity.